Claim Discovery

Search for new claims and files that have dropped out of our client’s normal recovery processes. read more.
We scour backlogged files, closed claims, and locate new claim streams to invoice more files for our clients. CMR operates on claim volume. For both our clients and our company, our goal is to invoice as many damage claims as possible. The overall benefit is more files billed and dollars recovered for our clients. close

Training/Continuing Education

Structured in-house and field training curriculum for employees and clients. read more.
CMR employs a full-time licensed Senior Claim Law Associate who is actively involved in adjuster training. This SCLA is also available to our clients if field training for reporting purposes is warranted. close

Electronic Data Integration

System Integration allows efficient and accurate transfer of claim information between client systems and CMR systems. read more.
System integration ensures all claims are handled timely and free of errors. The efficiencies gained through integration include expedited billing and recovery cycle-time, less hand-off error and less overall organizational waste. close

Claim Invoicing

CMR invoices damage claims on behalf of clients which reduces internal processes and costs allowing employees to focus on other important areas. read more.
CMR has a specialized department focused on billing and invoicing property damage claims. This department ensures accurate and timely invoicing for clients. close

Claim Investigation, Unknown Damager Search

In-depth search to locate damagers who are not reported or have fled an accident scene. read more.
CMR employs a team dedicated to locating the whereabouts of unknown damagers. This team uses a variety of investigative sources and searches to find at-fault parties. close

Claim Investigation, Insurance Finding

Specialized department dedicated to finding and filing claims with the responsible party’s insurance carrier. read more.
Team members locate missing insurance information for our clients. We use an extensive database as well as other investigative searches to locate a damager’s insurance information. Before claims are sent to our recovery team, the insurance finding and filing group works with opposing insurance companies to “set-up” a claim. This helps expedite recoveries and allows our adjusting team to negotiate effectively. close

Claim Recovery

Licensed insurance adjusters negotiate property damage claims for clients. read more.
CMR employs licensed adjusters rather than debt collectors to negotiate payments on files. Experience indicates licensed adjusters are significantly more effective and professional in negotiating claims with responsible parties. close

Lean Six-Sigma Process Engineering

Structured methodology used in determining process optimization. read more.
CMR operates on the Lean Six-Sigma principles of reducing process errors and improving efficiency. CMR deploys a team of Six-Sigma Black and Green Belts to review both internal and client processes. We produce process maps, pareto charts and recommendations to improve processes. CMR’s Lean Six-Sigma approach gives it the ability to apply innovative solutions to problems. Every process can be improved regardless of how efficient the process may appear. close

Legal

Supervision of claim files in the litigation process and management of a nationwide network of attorneys. read more.
CMR oversees, manages and reports on client approved attorneys, and the files they are assigned. CMR holds attorneys accountable for recovering the file while keeping legal fees to a minimum. Management of the attorney and oversight on the files help speed recovery times. close

Arbitration

In-house arbitrators write, respond to, and file arbitration for clients as an alternative to traditional litigation. read more.
Arbitration expedites claims recoveries and significantly reduces legal expenses. Arbitration fees are roughly one half the cost of attorney fees. As a member of Arbitration Forums, damagers and their representatives can no longer strategically extend the litigation process since decisions are returned within 90 days of submission. close

Statute of Limitations (SOL) Monitoring/Muni Notices

CMR monitors Statute of Limitations on a claim-by-claim basis. CMR also has a process established to place municipalities on notice when they cause damages. read more.
Municipalities can deny claims if they are not properly placed on notice. CMR’s database includes rules and state regulations aiding in recovery of assets damaged by municipalities. CMR monitors statute of limitations for clients across all 50 states to ensure recoverability of all claims. close

Loss of Use (LOU) Calculation

Accurate calculation of LOU charges and, at a client’s request, the inclusion of the charge to invoices sent to the damager. read more.
Clients are entitled to all monies lost when damage occurs. Upon a client’s request, CMR will add the appropriate loss of use charges to the client’s invoice. close

Quality Assurance

Every claim is reviewed at incremental periods for 19 key elements before closure. read more.
CMR’s focus is working every claim to completion. Our quality assurance team reviews all files at 180 days from referral date and offers suggestions to the adjusting team to expedite and improve recoveries. close

Reporting

  • Actuary and Activity Based
  • Cycle Time for Billed and Recovered Claims
  • Recovery Ratios and Claim Trend Analysis

Web Portal

Ability to access claim information and status using real-time information. read more.
CMR allows clients to view their claims, reports, and statistical information via the web portal. This transparent view instills client confidence and provides independence in their ability to measure CMR’s results. close