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    Transportation Departments are Outsourcing Damage Claims Recovery and Other Project Work to the Private Sector

    Transportation departments across the country are feeling pressure from budget constraints to do more with less. Many of the projects that department leaders would like to initiate suffer from a lack of funding or other obstacles, such as human resources and expertise with particulars of a given project. In fact, not only are many agencies strapped for cash, but they are also often understaffed in their core and non-core business functions. Outsourcing some business functions is a typical way that state transportation departments are able to save money and do more with less.

    Benefits of Outsourcing
    For the most part, state agencies have relied on in-house staff to conduct all necessary work for a given infrastructure project, to design and build the roads as well as handle the administrative end. However, all those dollars can add up for states that are paying out salaries, benefits and other related costs.

    According to the Virginia Department of Transportation, there is a growing trend to outsource some aspects of these projects. The trend is a result of the budget dilemma that state agencies face. Some outsourced jobs are small, while others are large. Sometimes, projects can be complex, particularly in the financial administration and damage claims worlds. Oklahoma based Claims Management Resources (CMR) recognizes the opportunity that state transportation departments need help with. CMR can complete the claims process affordably and efficiently with their expertise and resources.

    The Virginia DOT said in their report that cost savings are the most immediate reason for outsourcing. However, efficiency, innovation, quality, speed, peak demand and risk management are also cited factors for outsourcing to the private sector to companies like CMR and others.

    Infrastructure Outsourcing
    According to the Reason Foundation, 34 state transportation agencies in the United States outsource infrastructure projects. They cited budget constraints as a primary reason. Lack of personnel and expertise was also cited. Nearly all states are facing the same scenarios, so outsourcing and public-private partnerships will likely continue to grow.

    The Reason Foundation also made four key recommendations for agencies including recognizing potential benefits of outsourcing, recognize problems with cost comparisons, recognize a diverse array of project delivery methods and types of outsourcing and understand the importance of the private sector for public infrastructure work. Damage claims recovery is a very narrow and complex topic that requires specific industry experience that can be offered by the private sector to public agencies.

    Damage Claims Recovery
    Damage claims assessments can be complex, expensive and drawn out and the process that has traditionally been conducted by in-house staff at state transportation departments. It is now being outsourced to companies, like CMR, that understand the complexities of recovering damages from claims. This work involves making specific determinations, processing documents, coordinating with agencies and individuals, tracking down individuals after a determination, and attempting to collect on the claim, among other administrative tasks associated with damage claims recovery.

    Damage claims recovery services provided by companies like CMR, therefore are helping save taxpayer dollars, along with unloading these burdens from overworked or understaffed state transportation agencies.

    Claims Management Resources, Inc., is a full-service, damage claim recovery firm specializing in utility and governmental claims throughout the United States. Founded in 1988, CMR partners with in-house claims organizations and risk management departments of self-insured utility companies and governmental agencies to provide complete, efficient, cost-effective, outsourced damage claim recovery functions. For further information, please visit: www.cmrclaims.com.You also may follow us on Facebook (facebook.com/pages/Claims-Management-Resources-CMR/), Twitter (twitter.com/CMRClaims), and YouTube (youtube.com/user/ClaimsManagement).


  • Colorado DOT Selects CMR to Recover Damage Claims

    Denver – Each year thousands of vehicle crashes cause damage to Colorado roadways (guardrails, signs, cable barriers, attenuators etc.) costing CDOT millions of dollars in repair costs. CDOT is not only responsible for repair or replacement of the damaged property, but also for recovering the cost of the repair from the liable party.
    The Colorado Department of Transportation has signed a contract with Oklahoma City based Claims Management Resources (CMR) to outsource its roadway damage claims recovery work. CMR was selected following an RFP process and will serve as CDOT’s agent in recovering repair costs.

    Scott Richrath, CDOT Chief Financial Officer stated, “In the face of continuing funding shortages, CDOT is implementing innovative programs to get significantly more out of its human and financial resources. The goals of this program are to substantially increase the dollars recovered, recover the money much faster and off load the recovery work so CDOT staff can focus on other priorities.”

    As departments of transportation across the country are facing major funding and staffing pressures, CMR has been delivering meaningful results. CMR added roughly $5 million of new dollars through its recovery efforts for the Georgia Department of Transportation in 2014. The Oklahoma Department of Transportation has also benefitted. In its home state, CMR has increased claims recoveries from slightly over $1 million in fiscal year 2010 to $2.7 million in fiscal year 2014.

    “Transportation funding is obviously a major problem in the US. Organizations like CDOT are looking beyond traditional approaches to get everything they can out of new ideas and a willingness to change,” said Bill Haaland, Managing Partner of CMR.

    Heidi Bimmerle, CDOT Director of Administrative Services, initiated the idea to increase recovered dollars. “This function is a good example of something that is important, but not a core function of ours. As a result, it is very hard to become highly proficient at it. Change is hard, but our staff understands the importance and value in taking action on new, good ideas.”

    Implementation of the project will begin immediately. CDOT plans to have CMR operational and delivering results in 30-45 days.

    The Colorado Department of Transportation is committed to providing a safe, seamless and sustainable transportation system that supports Colorado’s economy and is sensitive to both its citizens and its environment. For more information on Colorado DOT, please visit www.codot.gov or subscribe to our Press Release RSS feed. You also may follow us on Facebook (www.facebook.com/) and Twitter (http://twitter.com/).

    Claims Management Resources, Inc., is a full-service, damage claim recovery firm specializing in utility and governmental claims throughout the United States. Founded in 1988, CMR partners with in-house claims organizations and risk management departments of self-insured utility companies and governmental agencies to provide complete, efficient, cost-effective, outsourced damage claim recovery functions. For further information, please visit: www.cmrclaims.com.You also may follow us on Facebook (facebook.com/pages/Claims-Management-Resources-CMR/), Twitter (twitter.com/CMRClaims), and YouTube (youtube.com/user/ClaimsManagement).


     

  • The Top Reasons Why Your Company Should Consider Outsourcing

    Any business starting out and getting past the 5-year mark can attribute that success to one trait: alignment with its core competencies. Core competency can be defined as "a harmonized combination of multiple resources and skills that distinguish a firm in the marketplace". The core competencies of a corporation fulfill 3 criteria:

    Provides potential access to a wide variety of markets.
    Should make a significant contribution to the perceived customer benefits of the end product.
    Difficult to imitate by competitors.

    These are defining capabilities or advantages that distinguishes a corporation from its competitors.

    Due to growth and success, companies take on more responsibilities that can be outside their core competencies. The once small group of entrepreneurs took on much of that responsibility from the start and feel the need that they can still tackle the new responsibilities. Sometimes they hire the right people to do so. Sometimes, they take it on themselves and the company begins to stall and stagnate. Reasonably so, it’s hard to walk away from the hard work and investment that started it all. Interestingly enough, there is an opportunity when the company considers outsourcing.

    The decision to utilize outsourcing is a strategic one and not deciding to outsource is a tactical choice. To differentiate between the two choices, the question has to be asked: Why consider outsourcing? Here are the top reasons:

    * Like Fortune 500 companies, a business owner needs to identify the strengths of the company and then find someone else or another business to complete all the non-core competencies. This allows a company to remain focused on their core competencies and overall continue the operating which generated their level of success from the start.
    * There are less operating costs.
    * Free internal resources for other core competency functions. This allows a joint effort from all staff to complete core business functions and strategies.
    * Even though the company has grown, it still lacks the resources to handle and operate certain tasks outside of its core competencies.

    This is where outsourcing comes in and here are some of the benefits:

    * Expect to save money and to have more time to focus on the key part of your business.
    * The costs for outsourcing are relatively modest.
    * Resources can be better utilized elsewhere.
    * Outsourcing is relatively straightforward.
    * An external company or individual can be much more efficient and provide greater value.

    In most cases, many in-house employees are simply overloaded with other responsibilities and find it difficult to meet the rigorous demands of today's ultra-competitive business environment. A lot of business owners are great at their business but their [insert non-core competency here] staff struggle and have a hard time finding success.

    The message: with the right level of expertise advising you or simply managing your non-core functions, your company has a greater opportunity to grow and avoid becoming stagnant. Having the right skill-set available to you avoids headaches as your business develops and continues growing intelligently.

    We Can Help

    If you would like to find out how outsourcing your claims recovery function can save you money, help recover more money, and recover that money faster, please call us at (405) 606-8205 or send us an email.


  • CMR Has An Option To Help State DoTs Federal Funding Shortfall

    Numerous State Department of Transportation organizations are facing federal funding shortfalls. The clock is ticking and the shortfall of Federal funds is projected to reach $0 in less than 3 months. See more details on the Highway Trust Fund Ticker.



    Here is some background to the issue. Congress adopted the Moving Ahead for Progress in the 21st Century Act (MAP-21) in the summer of 2012. The expectation was that sufficient funds would be deposited in the Highway Trust Fund to adequately supply the Nation’s transportation expenses through the end of the current fiscal year in September. However, that fund may be void of money as early as August, 2014. Secretary Foxx states that there is simply not enough revenue coming into the fund to support the ongoing work needed to maintain the Nation’s roads, bridges, highways, and transit system.

    Across the nation, various State Departments of Transportation are facing that dilemma. For the past 2 months, it’s been an active trend in the headlines with the most recent ones being: WYDOT, IADOT, NCDOT, ODOT, FDOT, MNDOT, and MSDOT. Already the impact is being felt at the state and local level. Iowa DOT warned in a “Dear Iowans” letter that without funding being reauthorized, improvement projects could come to a halt.

    State lawmakers have several options on the table. Granted, coming up with a solution is not an easy fix. As many states encounter this situation, the options explored are mileage tax, fuel tax, small increases in various other taxes including registration requirements for other vehicles both motorized and non-motorized. There is even talk of scaling back U.S. Postal Service deliveries on Saturdays.

    On June 1st, 2014, an editorial by The Mankato Free Press stated that funding shouldn’t be one source (Highway Trust Fund). They stated that the funding issue needed innovation and reform and that no stone should be left unturned when gathering ideas for solutions. As state lawmakers consider the above options, they may also consider the option of outsourcing a non-core function of State DoTs to an expert private sector company. There is already success in the option that is more than encouraging. OKDOT has improved funding over $1 million per year and GADOT is projected to improve $5 million this year. The option both DoTs explored was outsourcing property damage claims recovery (Subrogation) process. An added benefit is not a single DoT job was eliminated.

    Again, this success is just a piece in the puzzle to solving the federal funding issues that many State DoTs are challenge with. However, the process is managed by experts who generate results early on the timeline. And with a ticking clock, that may make all the difference when State DoTs face shutting down new projects or ones already in progress.

    Learn more about the CMR process and read about the success stories. Start a conversation with them on the following social media channels.

    Facebook

    Twitter

    YouTube

    Google+

  • Subrogation: The CMR Process

     It’s prevalent within the organizations that we, CMR, have been engaging that there is much more work versus the manpower to complete it. Organizations are certainly not expected to do less. The notion of “doing things different” in order to become exceedingly efficient can be risky and generally threatening.

    CMR has been hallowed with good fortune helping organizations, recently State Departments of Transportation, stretch their staff and find new funding by strengthening subrogation (damage claims recovery) processes. To expand and further understand subrogation, here is its definition: ‘the placing of a surety who has paid the debt in the place of the creditor, entitling him to payment from the original debtor.’. Research and recent trends detail that this work is limited on resources. While recovery staffs are performing multiple tasks, their support systems are subject to limitations and their processes are insufficient.

    CMR’s most successful projects start with the recognition, and announcement, that jobs will not be eliminated. Contrary, CMR renders significant amounts of free time for the staff so-as-to-allow them to use that time to perform more important functions; actual tasks that fit into the core competencies of the organization. In a direct manner, CMR exacts its expertise in the subrogation process with dedicated efficiency which in turn, provides more man hours for organizations to focus on their primary goals and services.

    CMR has witnessed net recovered dollars increase four and five times while reducing recovery cycle times by 50% or more. Typically, this means millions of additional dollars repaid to the organizations. The organizations normally distribute the funds to the division in which the damage occurred. Divisional leaders greatly appreciate the additional funding and what amounts to additional staff. With CMR, the funding not only becomes attainable but also becomes a reality.

     

    To learn more or to ask any questions about The CMR Subrogation Process, check out the following CMR social media channels:

    Facebook
    Twitter
    YouTube
    Google+

  • Damage Claims Recovery - Triple - Georgia Recovery Update

  • CMR Headquarters (Hart Building) wins AIA Design Award!

    We are proud to announce CMR's corporate headquarters won a regional design award from the American Institute of Architects in the historic preservation/adaptive reuse category. This award celebrates the best in architecture and urban design. The AIA had over 150 entries and only 29 awards were handed out.Check out the article HERE!

      

  • The City of Denver begins work CMR

    We are excited to announce the City of Denver recently entered into a contract with Claims Management Resources. Under this agreement, CMR will pursue all claims for damage to City Assets. We are thrilled to create value for all City residents and can't wait to optimize the current process!

     

  • Thanksgiving Holiday

    To celebrate Thanksgiving, CMR will be closing its office at noon on Wednesday, November 27th and will re-open on Monday, December 2nd.

     We wish you a HAPPY and SUCCESSFUL Thanksgiving!

  • Employee of the Month - October 2013 (Recovery Team)

    Congratulations to Michael Antwine for winning CMR's Recovery Team Employee of the Month Award for October!

    This award is given to one employee selected from the CMR group of companies, including AnSR and AMR, who exemplifies SUCCESS!

    Michael was described as:

    • He reaches and surpasses his goal monthly. Michael is always helping those around him and offering advice in a positive manner.
    • He has great attendance and his fees reflect that.
    • He is always present and in a positive mood.
    • He has always been available to others to answer questions. His attitude is very contagious and I feel that he is a great positive in the work environment.
    • He has done an awesome job the last several months with fees.
    • He is a joy to work with.
    • He has a great attitude. He is always kind and friendly to me when we pass in the hall.
    • He passed his insurance licensing test, not because he had to, but because he chose to. This is the definition of demanding success from himself. Expect Success!

    Michael was praised in front of the companies, awarded with a check, and given a framed certificate recognizing his accomplishment. Thank you, Michael for a successful month!

  • Employee of the Month - October (Support Team)

    Congratulations to Hayley Howard for winning CMR's Support Team Employee of the Month Award for October!
    This award is given to one employee selected from the CMR group of companies, including AnSR and AMR, who exemplifies SUCCESS!

    Hayley was described as:

    • She has recently taken on the task of GDOT billing. She has been patient and supportive of all changes. She is excited for the new challenge and is eager to make improvements along the way to make the process better.
    • She is rarely out and always on time. She works from start to finish each and every day.
    • She is a positive and self-motivated person. She comes in with a can do attitude and tackles the job at hand. She has been building the relationships with the districts and has received positive feedback.
    • She is someone who likes to stay busy. Rarely does she run out of work, but if she does, she looks for opportunities to learn other job functions or help out wherever she is needed.
    • She has taken on a huge challenge with GDOT billing and is handling it like a champ!

    Hayley was praised in front of the companies, awarded with a check, and given a framed certificate recognizing her accomplishment. Thank you, Hayley for a successful month!

  • For Immediate Release: GDOT retains Top National Firm for Damage Claims Recovery

    The Geogria Department of Transportation recently contracted CMR to handle damage claims recovery. Check out the press release and news article!

  • Labor Day Holiday

    In observance of Labor Day, CMR will be closed on Monday, September 2nd. The company will reopen on Tuesday, September 3rd with normal business hours.

     

    Please have a SAFE and SUCCESSFUL holiday.

  • Employee of the Month - July 2013 (Recovery Team)

    Congratulations to Amy Larkins for winning CMR's Recovery Team Employee of the Month Award for July!

    This award is given to one employee selected from the CMR group of companies, including AnSR and AMR, who exemplifies SUCCESS!

    Amy was described as:

    • Always studying and trying to get better at her job.
    • Always here and on time.
    • Always be counted on to back me up, especially when working with a difficult opposing party.
    • Easy to get along with and very intelligent.
    • Very witty with a great attitude. 

    Amy was praised in front of the companies, awarded with a check, and given a framed certificate recognizing her accomplishment. Thank you, Amy for a successful month!

  • Employee of the Month - July 2013 (Support Team)

    Congratulations to Janice Kloxin for winning CMR's Support Team Employee of the Month Award for July!

    This award is given to one employee selected from the CMR group of companies, including AnSR and AMR, who exemplifies SUCCESS!

    Janice was described as:

    • Very dedicated to her job.
    • A team player.
    • Dependable and on time.
    • Always here and ready to work before her scheduled start time.
    • Stays late often because she knows the importance of getting her job done daily and will stay until its done.
    • Has a remarkable attitude, especially considering the pressure she has.
    • Keeps working away no matter what is thrown at her.
    • Has done an outstanding job making sure everything gets done.
    • The most punctual employee who has gone above and beyond in the past month.
    • Dedicated to making CMR the best it can be.

    Janice was praised in front of the companies, awarded with a check, and given a framed certificate recognizing her accomplishment. Thank you, Janice for a successful month!

  • CMR Closing Early to Celebrate!

    CMR will be closed at noon on Thursday, August 29th for a company-wide celebration! CMR is closing shop to party at Dave and Busters for reaching its monthly goal. Our afternoon will consist of a catered lunch and healthy competition between co-workers!

    Congratulations to the CMR group (AnSR and AMR included) for achieving yet another goal! Way to EXPECT SUCCESS!

    CMR will reopen with normal business hours on Friday, August 30th

  • CMR Group Voted One of the "Best Places to Work" in OKC!

    The CMR group of companies (AnSR and AMR) was voted one of the Best Places to Work in OKC in 2013 by OKC BIZ magazine!

       

    Ranked # 16 in the small to medium category, we have room to improve, but to be mentioned in the same category as the other companies selected is a great honor!

  • Employee of the Month - April 2013 (Recovery Team)

    Congratulations to Duane Elwood for winning CMR's Recovery Team Employee of the Month Award for April! This award is given to one employee selected from the CMR group of companies, including AnSR and AMR, who exemplifies SUCCESS!

    Duane was described as:

    • Always put in great effort in learning and becoming a great adjuster.
    • Exceeded his goal expectations for the month of April.
    • Always here and on time.
    • Has a great attitude towards his job and coworkers.
    • Self motivated and always strives to improve.
    • Works well with others and shares information
    • Is solid and dependable.
    • Is a thinker, a highly intelligent individual.
    • His research abilities are phenomenal.

    Duane was praised in front of the companies, awarded with a check, and given a framed certificate recognizing his accomplishment. Thank you, Duane for a successful month!

  • Employee of the Month - April 2013 (Support)

    Congratulations to Kim Dewberry for winning CMR's Support Team Employee of the Month Award for April! This award is given to one employee selected from the CMR group of companies, including AnSR and AMR, who exemplifies SUCCESS!

    Kim was described as:

    • Rarely misses work and always stays focused on her job responsibilities.
    • Very cheerful, always smiling and communicates with others in the department and the clients respectfully.
    • Always willing to pitch in whenever and wherever needed.
    • A team player and always offers to assist when her work is completed.
    • Always busy working.
    • Does a great job with the clients and is always very thorough.
    • Able to manage her time well and complete tasks on time.

    Kim was praised in front of the companies, awarded with a check, and given a framed certificate recognizing her accomplishment. Thank you, Kim for a successful month!

  • 2013 OKC Pro-Am Classic Races Past CMR Headquarters!

    For the second year in a row, OKC Pro-Am Classic cyclists peddled their way down Film Row...whizzing past CMR's corporate headquarters en route to the finish line!We are so proud to play quasi-host to such exciting events in downtown OKC!

    Its pretty obvious these cyclists were expecting success!

  • Friday Funny!

    At the CMR group (AnSR and AMR) we like to have fun! This made us laugh so we thought we'd share!

    ExpectSuccess!

  • Final Friday on Film Row!

    Exciting things are happening on Film Row! Come out and join the festivities for Final Friday on Film Row! We thought you might be interested in this short video where the Hart building (CMR headquarters) is featured!

     

    As a part of this historic Film community in downtown OKC, CMR is excited to be a part of the terrific event!

  • Urban Pioneer Award - Congrats Chip! (again)

    Congratulations to CMR Chairman John M. "Chip" Fudge on winning the 2013 Plaza District's Urban Pioneer Award! This award is "given annually to individuals in the Oklahoma City community who exemplify Oklahoma’s pioneering spirit with their leadership and commitment to urban revitalization."

     

    Some members of CMR's team were at the ceremony in support of Chip.

    Pictured (from left to right): Cindy McInerney (CFO), Bill Haaland (Managing Partner), Richard Cook (President and CEO - CMR), Karen Cook (Legal Manager), Jonathan Musgrove (Director of Subrogation - CMR), Maron Koop (Director of Operations - AnSR), Kim Coop (Billing and Intake Manager).

  • Out of Office

    Due to the tornado that hit an OKC suburb, the CMR group (AnSR & AMR) will closing its office on Friday, May 24th. Also, the offices will be closed on May 27th in observance of Memorial Day. The offices will re-open on May 28th for normal business hours!

    Have a SAFE holiday!

  • Tornado Update

    Friends of CMR, AnSR and AMR,

    As you probably heard, a devastating tornado hit Moore, OK and southern Oklahoma City yesterday. First responders continue to work with heart and soul to help all in need. Fortunately our offices, located in central Oklahoma City, were missed entirely by the storm, and we are fully operational.

    In a relatively small town like Oklahoma City and the surrounding suburbs, everyone is affected by such damage. Several of our co-workers sustained damage in varying degrees, however our team is safe. Recovery and rebuilding comes next. Our entire team is behind all Oklahomans who will bravely pick up the pieces and rebuild.

    We ask for your thoughts and prayers during this challenging time. The Oklahoma will is exceptionally strong. We have every intention to make it through this event with a spirit stronger than ever.

    We Expect Success!

    Thank you all for your support.

    Bill Haaland, Richard Cook, Chip Fudge and Cindy McInerney

  • CMR Outing!

    The CMR group (with AnSR and AMR) of companies celebrated its record month by attending the downtown OKC Festival of the Arts! All employees were given money to taste the delicious treats featured at this years festival as well as the afternoon off to enjoy the day.

     

    Congratulations CMR group for your record month!

  • CMR Gives Back!

    A group of CMR employees, championed by CFO Cindy McInerney, participated in OKC's 2013 Heart Walk. As a survivor Cindy's drive helped the team raise over $4,500 for the cause. CMR's donation positioned the company in the top 25 donor list for this year's campaign! Way to go team!

     

    Pictured above is Cindy McInerney and her husband, Mike.

  • Happy Birthday CMR!

    To commemorate CMR's twenty five successful years in operation it is releasing the 25th birthday logo! This logo plays on the traditional ExpectSuccess logo typically found below the CMR monicker.

     

    Since 1988, CMR has been providing damage claim recovery efforts for clients nationwide.

    Looking forward to all the successful years ahead! Happy Birthday!

  • Employees of the Month - March 2013 (Recovery Team)

    Congratulations to Matt Mayfield for winning CMR's Recovery Team Employee of the Month Award for March! This award is given to one employee selected from the CMR group of companies, including AnSR and AMR, who exemplifies SUCCESS!

    Matt was described as:

    • He has shown great improvement over the last several months.
    • He is self motivated and a hard worker who continuously improves and exceeds his goals.
    • He is always here and on time.
    • He is well liked by his peers.
    • He does not allow distractions to get in his way and has proven that persistence can and will produce results.
    • He is a reliable person with great work ethic and a great attitude.
    • He is very helpful and has a positive and professional attitude with the damagers.

    Matt was praised in front of the companies, awarded with a check, and given a framed certificate recognizing his accomplishment. Thank you, Matt for a successful month!

  • CMR Closing Early to PARTY!

    The CMR group of companies (AnSR, CMR and AMR) will be closing its office at noon on Friday, the 26th of April, to celebrate its successful record-setting month in March! The entire operation will be headed to the annual Festival of the Arts in downtown OKC to enjoy fantastic food, wonderful weather, corporate camaraderie and support our local arts community.

    Everyone will be back to work with normal hours on Monday the 29th of April.

  • Dean A. McGee Award Winners - Congrats Chip!

    CMR's chairman, John M. "Chip" Fudge, is being recognized for his work on Historic Film Row in Downtown OKC!

     

    Chip is being presented with the 2013 Neal A. Horton award given to a "visionary who creates a renaissance in a downtown area." Click the following link to read the article: Dean A. McGee Awards

  • CMR's New Neighbors!

    CMR's Hart Building will host KOSU radio in downtown OKC on historic Film Row!

    http://www.okgazette.com/oklahoma/article-18013-on-the-radio.html

    CMR chairman, Chip Fudge, is quoted in a recent Gazette article and the CMR group of companies is thrilled to meet its new neighbors from KOSU Radio. Big things are happening on Film Row and in the Hart Building. Expect Success!

  • Employee of the Month - February 2013 (Support Team)

    Congratulations to Casey Smith for winning CMR's Support Team Employee of the month award for February! This award is given to one employee chosen from the CMR group of companies, including AnSR and AMR who exemplify success.

    Casey was described as:

    • He has shown a high level of motivation and ability from day one.
    • With everything he has been asked to do, he has figured out a way to do it and more quickly than imagined.
    • He never says "It can’t be done."  He always does what is asked of him while trying to improve the process.
    • He has an excellent attitude, always quick to help and wants to do the best job possible for CMR, AnSR and AMR.
    • He has the ability to take ideas and convert them into a real working product.
    • With him on board we now have the ability to reach the next level.

    Casey was praised in front of the companies, awarded with a check, and given a framed certificate recognizing her accomplishment. Thank you, Casey for a successful month!

  • Employees of the Month - February 2013 (Recovery Team)

    Congratulations to Chavon McMillian for winning CMR's Recovery Team Employee of the month award for February! This award is given to one employee chosen from the CMR group of companies, including AnSR and AMR who exemplify success.

     

    Chavon was described as:

    • She has a positive impact in her position.
    • She has the charisma and the attitude necessary to be successful in her current role.
    • She is always present and on time.
    • She has the ability to project a positive, friendly attitude throughout the day.
    • She unselfishly makes herself available for assistance and understands the value of advice, to and from those on her team.
    • She is gaining more confidence every day! Her success can be attributed to their determination to succeed, the ability to apply what they are learning, and the pursuit to gain and learn more to be the best.

    Chavon was praised in front of the companies, awarded with a check, and given a framed certificate recognizing her accomplishment. Thank you, Chavon for a successful month!

     

  • CGA Show - West Palm Beach, Florida

    CMR is headed to the CGA Excavation Safety Convention in West Palm Beach, Florida from March 12-14th. If you are headed to the convention too, please stop by Booth 308. We are looking forward to the conference!

    Please visit the CGA's website for more information on the show.

  • Employee of the Month - January 2013

    Congratulations to Chad Fischer for winning CMR's Recovery Team Employee of the month award for January! This award is given to one employees chosen from the CMR group of companies, including AnSR and AMR.

    Chad was described as:

    • He successfully adjusts to any job he is asked to do and exceeds all expectations.
    • He is always on time and ready to work.
    • He maintains a positive attitude and is assertive in his position.
    • He  is a team player and always shares his knowledge openly as they receive it.
    • He has done an outstanding job at his new position, proving he is able to do anything asked of them.

    Chad was praised in front of the companies, awarded with a check, and given a framed certificate recognizing his accomplishment. Thank you, Chad!

  • Lunch at Vast atop the Devon Tower

    As a holiday treat, the management team at CMR and AnSR hosted a luncheon to say "thank you" to the executive team (Richard Cook, Chip Fudge, Bill Haaland and Cindy McInerney). Reservations were accepted at one of Oklahoma City's premier restaurants, Vast, located 49 stories above downtown Oklahoma City, in the newly constructed Devon Tower. The management and executive teams enjoyed seared salmon, grilled New York strips, coupled with asiago-potato-leek menage and asparagus with tarragon jus and topped off with a chocolate tiramisu cake. Everyone loved the view and had a wonderful time!

  • Cheers to 20 Years!

    Congratulations Julie Wofford on your 20 year anniversary at CMR!

    Your loyalty and dedication to the company is unrivaled and we are so happy you are a part of the management team!

    In appreciation of Julie's tenure, she was presented with a crystal trophy and a check! Thank you so much, Julie!

  • Employees of the Year - 2012

    Congratulations to Lisa Sipe and Erick Petchprom for winning Support and Recovery Team Employee of the Year!  This award is given to two employees chosen from the CMR group of companies, which includes AnSR and AMR.

     Lisa was described as:

    • She is CMR 24/7.
    • She is always thinking of better and faster ways to do her job.
    • She is always positive and goes above and beyond for CMR and everyone connected.
    • She always holds her team high and never expects the credit.
    • She has made CMR better since joining the team.
    • She is "the best" and she sees things no one else does on claims, and has made impossible claims pay.
    • She has CMR in her heart.

    Erick was described as:

    • He is highly respected by his peers, management and most importantly the community in which he communicates on a daily basis for recovery.
    • He can be depended upon to be on time and ready to work.
    • He is looked upon daily for his advice and assistance, and is always available with a willing attitude.
    • He is called upon frequently to assist in many functions not related to their recovery efforts and is always willing to cooperate completely.
    • His  production for 2012 increased over 2011 by $200K in fees generated.

    Lisa and Erick were praised in front of the company, awarded with a check, and given a plaque and trophy recognizing their accomplishments.

    Again, congratulations to Lisa Sipe and Erick Petchprom for winning the Support and Recovery Employee of the Year award for 2012! 

  • Damaged Water Line - Irony?

    The attached picture sums up why we continue educate and our reason for pursuing claims!

    Even when a giant electronic board, located right next to your job site, says "DIG SAFELY and Call 811 before you dig," some contractors never learn...

    The picture is of a water line hit and the contractor never called in a locate request.

  • CMR's New Home

    With the upcoming move, we thought you might be interested in an article where CMR, Chip Fudge and Film row are mentioned. Pay close attention to the last question and response! CMR is getting ready to move one of Oklahoma City's upcoming "hot spots!" Expect Success!

     http://newsok.com/article/3743316 

  • Holiday Hours

    CMR offices will be closed on the following dates:

    • Monday, December 24th @ 3:00 PM
    • Tuesday, December 25th - All Day
    • Monday, December 31st @ 3:00 PM
    • Tuesday, January 1st 2013 - All Day

    Thank you and Happy Holidays!

  • CMR acquires Credit Collections, Inc.

    Acquisition Enhances Subrogation and Collection Services Nationwide

    (Oklahoma, City, Oklahoma) - Claims Management Resources, Inc. (CMR) announced today the acquisition of Credit Collections, Inc. (CCI), effective January 1, 2013. Under the arrangement, CMR will begin managing CCI on December 17, 2012. With the effective date of the transaction, January 1, 2013, CCI will be renamed Account Management Resources, Inc. (AMR).

    CCI was founded in Oklahoma City in 1967 by Jack and Jo Fudge. CCI provides account management and collection of delinquent debts owed to its customers. The Company serves medical and educational institutions throughout Oklahoma and the central United States. CCI’s customer base represents many of the region’s best medical and educational institutions.

    CMR was founded as Recovery Specialists, Inc. (RSI) in 1988. CMR is a full-service, damage claim recovery firm specializing in utility and governmental claims throughout the United States. CMR houses a sister company, Advanced Subrogation Resources, Inc (AnSR). Founded in 2010, AnSR leverages CMR’s 25 years of claims recovery experience. AnSR services the nation’s insurance industry providing complete outsourced subrogation services.

    “This is an outstanding opportunity for these three companies. CCI ‘s team of strong professionals will integrate very well with our group,” stated John M. “Chip” Fudge, CMR Chairman. “Having owned CCI between 1991 and 1998, the organization and its staff remain important to me. The addition of CCI made perfect sense and we’re looking forward to a strong, productive future for all involved."

    The CMR group will now include Claims Management Resources, Inc., Advanced Subrogation Resources, Inc. and Account Management Resources, Inc.The companies are owned and operated by its three partners: “Chip” Fudge, Richard Cook and Bill Haaland.

    ”This acquisition will bring our total employee count to roughly 150,“ stated Richard Cook. “We will gain important efficiencies through the consolidation of accounting operations and core computer systems. We’re excited with how this new relationship will strengthen our entire team.”

    The collaboration of the three companies will offer a niche combination of subrogation and collections services.This will position CMR,AnSR and AMR clients with industry-leading asset damage and account recovery resources.

    “As subrogation companies, neither CMR nor AnSR have worked in collections previously," stated Bill Haaland. “Ourstrategic philosophy of ‘Expect Success’ means our clients can anticipate theresults, culture, experience and process needed for successful claims recovery.The addition of CCI and the launching of AMR will help us strengthen this commitment to our customers.”

    CMR, AnSR and AMR are headquartered in Oklahoma City. For more information, contact Bill Haaland at 405.606.8221or visit cmrclaims.com, ansrweb.com or cciokc.com.

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